Training
We impart training to all our employees at the time of recruitment and on an ongoing basis. We also provide site-specific training to our employees when necessary, ensuring that all officers assigned are smart, suitable, trained, well mannered and good ambassadors for your company and for ours.
We believe training our personnel plays a key role in determining and maintaining the high standard and quality of our services, and that offering rigorous training to our men gives our force a distinct advantage over others in the field.
From induction to ongoing refresher programmes and site-specific drills, our training is designed to build discipline, alertness, professionalism and a deep understanding of client expectations.
Along with providing physical and disciplinary training, we also impart training which covers elements of the following:
The key to minimizing security risks is careful comprehensive planning coupled with professional expert implementation. We have gained trust and respect in the industry by following our policies and procedures.
We stress on the proper attire and equipment of our personnel. We provide a standard uniform, leather belts, boots, white anklets, caps and identity badge with photograph. In the monsoon season we provide raincoats, umbrella and gumboots.
Our staff is equipped with torches, whistles and batons all the time and binoculars, pagers, mobile phones wherever necessary.
Our recruitment policy is based strictly on merits and assessment of skills. Our process is intensive – a thorough screening of records and references from previous employers.
We set stringent parameters for recruitment, including aptitude, education, age, physical fitness and background, even though a large percentage of our manpower comprises ex-servicemen from the armed forces and paramilitary forces.
Feedback and control are an intrinsic part of our operations. Our managers and supervisors conduct site visits every week for on-the-spot verification.
We regularly assess the security requirements by speaking to the customer and provide security plans tailored to the needs of the customers. Customer dissonance or dissatisfaction, if any, is taken care of immediately.
Our supervisors conduct regular night checks to verify alertness, attendance to duty of our staff and also assess the security arrangements and requirements of the site.
The details of these measures are reported back to the management for evaluation and action.
In order to avoid extra familiarity and unwanted acquaintances, we rotate our personnel on a regular basis.
If the client is not satisfied with any security personnel, he can seek replacements, which are usually provided at short notice. However, we reserve the right to change our staff at our clients' premises at any time and when necessary.
